Shastana is committed to the happiness of our customers. We want you to be happy! (So does the universe, arguably.) In the event that a product you order from Shastana is not what you expected or doesn't fit the bill, for whatever reason, you are free to return it within 30 days of your purchase date, no questions asked.
How to Return
Email firstname.lastname@example.org for an RMA ("return merchandise authorization") number. Before a return can be processed, we need to verify that the purchase was made on Shastana.com within the last 30 days. We have a generous return policy, but after 30 days all sales are final.
Repackage your return and include the original receipt. Write the RMA number on the receipt, and include it in the box with your item to be returned.
Ship the package back to us via USPS, UPS or FedEx:
609 Ashbury St, Ste 2
San Francisco, CA 94117
Charges and Credits
Customers are responsible for shipping costs back to Shastana. However, Shastana will refund 100% of what you paid us. We will not deduct any original shipping charges out of your refund.
Receiving your Refund
Shastana does not charge restocking fees. You will receive a full refund to the credit card or PayPal account originally used.
Damaged or Incorrect Orders
If your item was damaged during shipping, or if there are missing or incorrect items, we must be notified within 7 days to correct the issue.
Please email email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photo to assist us in processing the claim. Once this has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receipt of the returned item, a replacement product will be shipped out to you.
We like to keep things like this simple.